Policies and info for new clients
Welcome!
Your First Session
Come in! Feel free to arrive a few minutes early for your first class or session. We'll have a short Release and Registration form for you to fill out and we'll get you aquainted with the studio.
Refund Policy
We cannot refund transactions but we certainly welcome transferring sessions or classes on your account to other types of sessions and/or classes or to other people! We'll even take what is left on your account and make a gift certificate so you can gift it to a friend.
Cancellation Policy
We kindly request that you cancel your appointment, or your spot in a Group Apparatus Class more than 24 hours in advance. Late cancels and no-shows will be charged the full session or class rate. In cases of contagious illness though, we prefer for you to rest and our instructors will make an exception to this policy. We also waive this policy when the weather is severe.
Package Expirations
All packages of sessions and classes esexpire in one year. If we don't see you for a while, we'll send you a reminder of your sessions or classes. You can either come back or you can gift these to a friend. All membership packages will expire as noted.
Paying
Payment for sessions and classes is expected the day you come. We accept cash, check and all major credit cards.
Cell Phones
Most of our clients are parents, or in the middle of their workday. We understand that sometimes you just need to be reached so feel free to leave your cell phone on. If you want to answer it during class you can step out of the studio, or take it into our waiting area.
Weather
If classes are cancelled due to bad weather, we will record on outgoing message on our voicemail as soon as possible. Sessions are cancelled on an individual basis between client and instructor.
Clothing
Dress comfortably. Typically T-shirts, tank tops, sweat or yoga pants are best. We try to keep the studio at a comfortable temperature for everyone but feel free to bring layers. Most people do their Pilates without shoes, but we're fine with whatever you are comfortable with. You can do Pilates with or without socks.
Sometimes people who come on a regular basis choose to leave a small bag of workout clothes at the studio. We have limited space, but are happy to provide this convienice. Also, sometimes people forget their workout clothes! We have an assortment of clothes you can borrow and then toss in the hamper after your Session or Class.
Make Yourself at Home
We have a bathroom, changing area, water and we always have Alterative Tea brewing. There is no need to bring anything extra with you but we welcome other teas and coffee.
We have a cozy little room we call "The Chat Room". After your class or session please socialize and hangout with other clients in there so the next session or class can get started without interrupption.
The Chat Room has a fridge, in case you need to do your grocery shopping before class and need to keep things cold. We have a casual Book Exchange and feel free to use our Chat Room to get some work done before heading on your way. There is free wi-fi and comfortable chairs!
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